FAQs

HOW CAN I TAKE PROFIT OF THE DISCOUNT?

BUY 2 GET 1 FREE

Simply add 3 bracelets of your choice to your cart — one will be FREE automatically at checkout.

There’s no limit to how many times you can use this offer! (For example: buy 4 bracelets and get 2 free — 6 in total.)

⚠️ Please note: We are not responsible if you forget to use this promotion when placing your order. Once your order has been processed, we won’t be able to apply missed discounts.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We ship to most countries worldwide. Delivery times may vary depending on your location.

WHAT ARE THE DELIVERY TIMES FOR MY ORDER?

Our standard delivery times are 5 to 10 business days, depending on your country. You’ll receive a tracking number as soon as your order is shipped.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number to follow your package in real time.

HOW TO RETURN MY ORDER?

If you're not happy with your purchase, please contact our customer support here.

We offer easy returns and exchanges to ensure you have a positive experience with Cleo. Please refer to our Return Policy for detailed instructions.

IS MY PAYMENT INFORMATION SECURE?

Yes 🔒! All transactions are encrypted and secured.

SHIPPING

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify your order details, customer information, and shipping address. If there is an issue, please contact our customer support at help@buy-cleo.com.

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications will be sent to the email address provided at purchase, or to your contact phone number. Please check junk/spam folders and allow up to 3 business days before contacting us for tracking information.

Estimated Delivery Times

  • USA: Delivered within 5-8 business days
  • Canada: Delivered within 8-10 business days
  • United Kingdom: Delivered within 4-6 business days
  • Australia: Delivered within 5-8 business days
  • Europe: Delivered within 5-8 business days
  • Middle East: Delivered within 7-10 business days
  • Rest of World: Delivered within 5-10 business days

For more information, please visit our Shipping Policy.